Hrm. Did I forget to mention that I'm a Youth Services Librarian in a public library and basically the teen person for my branch? So I wouldn't count those as disqualifiers - they're advantages.

I often find that most people coming for reference interactions know what they want, or at least a good inkling of it, and what they need most is someone who can show them how the tools work. And if you have a good group of peers to help you when you're out of your expertise, the whole thing moves smoothly.

You are the Great and Powerful Oz, like all the rest of us.